Props to Cal Coast Bicycles

Over the years I have dealt with several local bike shops as well as national chains and web merchants. Some of the LBS' have been very hard to deal with. The national chains offer great prices and adequate customer service and the web merchants, well, they're web merchants and have ranged all over the place. But my experience this past year with Cal Coast Bicycles has been extremely positive.

I went to Cal Coast because they are the only local dealer for Ibis, and when I was looking to buy my Mojo SL, I didn't have much of a choice. The entire purchase experience was great. The bike was built up and ready in a day, and they have supported me every step of the way.

When my XTR rear derailleur went out, they offered to give me an XT swap while they were waiting to hear if Shimano would cover it or, when I suggested that they replace it with an XTR and I would pay them and they could just refund me when positive news came from Shimano, they said OK, but would only charge my CC if they heard back from Shimano that the part wasn't covered.

Then, most recently, my Crank Brothers Jopelin-R seat post died. In the period between sending it off to Crank Brothers, they gave me another Jopelin seat post so I could keep riding. When I went to pick up the repaired seat post on 24/Dec, they were actually closed, and had been for about 2 hours, but someone was there and was kind enough to go through the trouble of turning off the alarm, unlocking the store and exchanging the seat posts.

Finally, yesterday, I returned to the store because I was uncertain how to adjust the seat post cable as well as pick up the new Lopes Link for the bike. I decided to just have them install the Lopes Link, expecting to pay for the service. But, when I got the bike back, there was no service charge! Awesome.

Cal Coast also price matches, so I'm never going to pay more than I would at one of the web merchants. And even though I don't get the "10% back" on top of the price match that I would get at that big national chain, the fact that they didn't charge me for the service will keep me coming back for years to come.

Way to go Cal Coast.

P-Springing My Way Down The Freeway.

Early last week, I called Cal Coast to ask about the P-Spring issue. The mechanic told me to bring the bike in and they would probably just swap out the derailleur and I'd be on my way. Well, since I was also having an issue with the handle bars coming lose on every ride, I thought I might as well have them give it a once over before I go to Moab. So, since I was going to be in the area from Friday night to Sunday evening, I thought I'd just drop if off at the beginning of my time in San Diego, and pick it up at the end of the workshop.

Well, the best laid plans are often ruined by other people, and in this case many different plans were sabotaged to the point of being useless. First, my carpooler couldn't make it early enough for us to get to the bike shop on Friday, so I had to take it in on Saturday. They took the bike in and sent me on my way, mentioning to stop in on Monday evening to pick up the bike.

So, tonight I headed down the freeway, ready to get my bike with visions of riding tomorrow evening after work because I wouldn't be able to commute on my road bike because I need to drop it off to get new tires. So, I skipped work about 20 minutes early and the freeway was empty. I dashed down to Adams Ave. in no time, walked into the shop and saw my bike still in the stand, the chain dangling from a string tied to the stem.

The bad news was relayed to me...They couldn't get in touch with anyone at Shimano because everyone was just coming back from Interbike. So, they had no authority to swap the part out as a warranty issue and weren't about to eat the cost of a new XTR Shadow rear derailleur if it wasn't covered. I was guaranteed that it would be resolved by Tuesday, and could I come back then...

What really sucked is that I was then right in the heart of rush hour, 25 miles from where I wanted to be, and I didn't have a gym kit or a book or a computer or anything else to occupy my time for 90 minutes. Then, to top it all off, I will need to go down there again tomorrow, which really sucks! Oh well, I just hope I don't get a call tomorrow telling me it's not covered! Then I'll really be pissed!.

The Wheel is being rebuilt!

I finally found a hub nut. In the end, I just bought a spoke for $8.00 and it came with the hub nut. The guy ended up giving me a spare shimano wrench. Turns out I will need to do a bit of research on building these wheels because apparently it's not the standard process. In the mean time, I said *fuck it* and decided to just take the wheel in and have it rebuilt. I just don't see myself having the time to do it today. It will take the shop about an hour, but it would probably take me double that or longer with only about an 80% chance that I'd get everything right. At least now I'm going to be able to ride tomorrow! So, I was driving away from the bike shop when I passed a guy on a tall bike. Here's what I ended up doing with the picture.

1/September/2008 - Good Intentions, Good Motivations, Bad Luck.

Everything was all ready for a ride at Sycamore Canyon. The bike was on the roof, the clothes were packed, the camelbak filled with water and tools and snacks. All I needed to do was put on some street clothes, grab my keys and hit the road.

This was a Dirt Treader's organized group ride that was scheduled to leave at 8. Since I didn't know the group, I wanted to be early to put the last minute touches on the video camera and personal music, and this and that. I didn't want to be the limiting factor in the group's departure. Amazingly enough, I was heading out the door at 7am ready to jump in the car and make the 25 minute commute to the trail head. As I exited the house I noticed that a spoke on my month old XTR rear wheel was broken with just a 10cm stub sticking out of the rim. I figured I could still ride it, and then I'd stop in at a bike shop and grab a few spokes.

As I drove down the street, I heard a slap, slap, slap sound coming from the rear passenger side. It sounded like I had a flat tire, but it didn't feel like it. I pulled over, got out and looked at the car tire which wasn't flat at all, but there was a screw embedded deeply into the tire. With a 3/4 cm head, I'll assume that the screw itself was probably quite long. So, there went the possibility of the group ride, at least for me.

I took the car to the tire dealer. Fortunately, the one I wanted to take it to was open. The guy said it would take about an hour. So, I grabbed a book and headed to the coffee shop in the building across the parking lot. After an hour, I headed back. As I rounded the corner the guy waved at me like he'd been looking for me all over the place and asked me where the special lug nut bit was to remove the locking lug nut. It hadn't dawned on either of us that the mechanic would need this. The office manager said he went to the coffee shop but didn't see me (I was sitting at the table right next to the door). Anyway, excuse me for thinking that threre is a reason these guys are changing tires. To me, the most logical place to keep the lug nut bit is in the tool bag that hold the lug nut wrench, jack, etc. I've asked several other people and they all say that's where they keep theirs. So, the hour turned into an hour and three-quarters. At least they don't charge for the service. (I guess they figure I'll go back there when I need new tires.)

At this point I figured I'd just go and get my spoke. I drove down to San Diego to Cal Coast Bicycles (along with a price-match for some new 26x2.35 UST tires). I bought 3 drive side and 3 left side or front spokes. At $8 each, it was a bit expensive. And, to top it all of, they didn't have a crucial part: the hub nuts (little flanged threaded nuts that the hub side of the spoke threads into.) These tiny little things apparently get lost when the spoke breaks.) At first I thought Black Mountain Bicycles would be a good place to go--they tend to have parts and sell high-end bikes. But, it was Labor Day, and Black Mountain Bicycles was closed. Leucadia Cyclery was closed. REI didn't have the part. B&L in Solana Beach doesn't carry any MtB parts. By the time I'd been to all these places, I didn't have time to check Amazon Bikes or Mountain Bike Wherehouse up in Oceanside. I am pretty certain that I don't need to check at Performance Bicycles as they seem to only carry lower-end mass-market items, so the chance of them having an obscure XTR part is pretty slim.

So, Labor Day riding was a blow-out for me which really sucks. Now, I'm back to riding on the road until the weekend.

Buying a New Mountain Bike.

As I have mentioned in my previous post, I hadn't bought a new bike for myself since 1999. Everyone I have been riding with over the years was tooling around on a new Turner or Ellsworth or Trek. Everyone had at least 120mm of travel on the front and about 80mm on the rear while I was forced to set the pressure in my 80mm front and 40mm rear so high so I wouldn't bottom out on the smallest of bumps. Sure, these once were state of the art shocks, and sure there are still those out there riding hard tails, and sure there are still those who don't understand why anyone why anyone would put any suspension on a bike; but I was longing for a smoother experience. After all, just because riding a mountain bike is my main form of meditation doesn't mean that I have to be uncomfortable doing it.

So I set about doing some research. I had no idea what to buy beyond knowing that I wanted LOTS of travel in a light weight XC bike. There is just so much hype, and so much hype about the amount of hype. Most of the magazines aren't any help because they have been focusing on the 29ers or bikes that didn't fit my needs. Plus, it's definitely not like it was in 1999 where there were only a handful of major players to choose from and there wasn't the proliferation of blogs, websites, magazines, forums, etc. Also, currently the majority of the discounters only carry a few brands aimed at the mass market. While they may have a high-end bike or two at Performance, there's not much in the way of choice--with GT being about the best they have to offer. Some shops carry only one brand (e.g. Trek Superstore or Specialized boutique shops). And most of the other LBSs are spread out requiring long distances in the car just to visit and see what they have. So, bottom line--too much subjective information available to get a good idea of what to buy; not enough concentrated physical inventory in the proximity of where I live to get a hands-on experience.

So, I went to Google as my first stop. I entered "Top Rated Mountain Bikes". That didn't help too much, but it did point me to mtbr.com. Once there I found a page with a huge list of bikes that riders had rated. I started off with the criteria that I wanted a bike that had been rated by at least 30 people and that had an overall rating as close to 5.0 as possible. Given a rudimentary understanding of statistics, I recognized that a higher sample size (e.g. the number of people who had rated the bike), the better the confidence interval. In other words, more people rating a bike, the more realistic the rating value would be.

I looked at a few different bikes with lots of reviews, like the SC Blur LT, but I was under-impressed with the bike after reading what people where saying. I kind of stuck to just scanning the "Weakness" area because I figured that is where the real truth would be stated. I checked out a few more "well known" bikes and followed leads from one to another. I can't remember all the bikes I looked at now, but I read about 1000 different reviews.

One bike that I ran across while reading a review for a completely different bike really hit me. It was everything I was looking for: super light, 140mm travel front and rear, super sexy, over 70 reviews and a total rating of 4.92/5.0. The biggest weakness to the bike, according to a very large number of reviewers, was the rider's abilities. I decided to look deeper into this bike; the Ibis Mojo SL.

I searched the web for reviews by pros and magazines. Here's what BIKEmagic had to say about the ride: "We've ridden a lot of bikes, and while most of them are really rather good these days it's been a while since something actually blew us away. But that's exactly what the Mojo did. Whatever you think about the looks or the price, this is a stunning bike to ride. Somehow it manages to feel both light and stout, have both less and more travel than it actually does and combine high-speed stability with low-speed manouevrability." That's a pretty good endorsement. But then I came across another review, this time from one of the legends of MtB.

Here's what Brian Lopes had to say at bikemag.com, the web arm of Bike Magazine: "I'm thrilled to be riding what in my opinion is the best looking and best riding bike on the market. I personally tested numerous bikes and the Ibis Mojo has won hands down as the best all-around machine. Which was the main driver for my decision, shortly followed by the like-ability of the Ibis owners, their future products, heritage and long-term commitment and vision to make the ultimate working bikes in the market. To me it was a perfect fit."

So, the next step was to find one. I came to learn that the bike was available in two models, the Mojo and the Mojo SL. The SL, standing for "Super Lite" was available in three colors: clear, gray and brown. On the web sites, the clear carbon really struck my fancy, but apparently it does so for a lot of people because when I tracked down a dealer in San Diego, they didn't have a clear in my size. The gray just looked too much like primer coat and the brown looked absolutely ugly. Still, I decided to check out the bike in person anyway, even if I would have to wait for a frame to be ordered.

So, I drove to Cal Coast Bicycles in San Diego after work last Wednesday (the 23rd of July) to give the bike a test. They didn't have any Mojo SLs built, but I got to test out the Mojo. The bike felt good. I mean, it felt really good. Alex and Charlie convinced me that for my size, I needed the medium frame even though my old M4 was a large. At first, it was a bit awkward because the smaller size altered the way my body interacted with the bike, but after just a few minutes in the sadle, I felt like the bike and I were one. There wasn't much in the way of a real test of the bike; just jumping curbs and running on some dirt next to the freeway, but the experience was awesome.

I went back to the store, hopping another curb, and just as I rolled into the shop, the rear tire went flat. Nice! I had decided that I was going to get the bike. The question was, wait a week for a clear frame to come in or go with the gray or brown. The gray still looked like primer coat to me, but the brown was actually kind of sexy. It didn't look anything like the brown I saw on the web sites. I debated, brown now or clear in a week...Now won. Of course, "now" isn't "now" when all you have is a frame on a wall and a shop that needed to order some parts for the build kit. So, I made my order, swapping this part for that, getting exactly the bike I wanted. I wasn't terribly concerned with weight, even though I got an SL. I figure the platform pedals (Time Z Control), a Joplin R Seat Post, and Ergon GX2 grips with carbon bar ends. Most everything is from the XTR build kit. I got the Fox RP23 rear and the Float RLC front. I got an XT cassette because the number of XT cassettes I'd go through in a year was costing me serious bucks--I keep bending the 3rd chain ring because I use it for climbing a lot of times. Anyway, the end result, with all the changes and my bear-bell, light mount and HRM holder is 12.8kg (~28.2 lbs.) When it came time to pony up my credit card, I popped the question: I'm a member of the San Diego Mountain Bike Association and as such I am supposed to be entitled to a 10% discount. At first Alex said that he didn't think they could give the discount on these bikes since they were so new and in such high demand. For the amount of upgrades or cash we were talking about here, I figured it was in my interests to pursue it a step further. So, I asked him to ask Charlie (the owner). When he returned he asked me if I had my membership card (which of course I did) and rather than earning just over 6100 airline miles, I earned about 5500 miles. I hoped that there was a sliver of possibility that the bike would be ready by the next day (Thursday) for a ride with the San Diego Mountain Bike Association. Of course, my hopes were dashed because there wasn't time to order the missing build kit parts until the next morning, but on Friday, I got the call to come pick up my new sexy machine.

I must say that the experience at Cal Coast was very good. Of course, in my opinion, when you're laying down about $6K for a bike, the experience should be very good. Alex took the time to make certain that everything was set up correctly, that the shocks were just right, that everything worked, except...as I rolled out of the store it became very evident that no one had actually tested the drive-train, and the rear derailleur was all out of whack. They had it fixed in a jiffy and I tooled around a bit on the street before loading it onto the top of my vehicle. I was giddy. I wanted to ride. I wanted to show it off. I wanted to experience a trail with this new bike under me. It was almost like a sexual desire. But it was late. I didn't have time to ride that night and didn't have anyone to ride with. I needed to be someplace early on Saturday morning. I was chomping at the bit, but I'd need to wait until Sunday.

I'll cover the first ride in the next post.