04 September 2008

North of Nowhere

I invited a friend to lunch with the hope that if I paid for her food she'd drive me to North of the Border Bicycles so that I could pick up the XTR Hub Nut. She agreed, so after eating an over-priced burrito at Wholefoods, we headed over to find the tiny little bike shop tucked away in the corner of a nondescript business park. It's not a place you'd expect to find a bike shop, and upon entering the store the first thing I noticed is that the space isn't set up to really be a showroom. But, they had the part I need, so what do I care if they're in a bad location.

When I walked in I saw a man in a mechanic's wardrobe in the back room. He walked out looking like he was carrying the weight of the world on his shoulders, and greeted me. I assume that this was the owner of the shop who is also the salesman, mechanic and everything else. It's a pretty small space, so I can't imagine more than two people being in the stoe at a time. I told him I was looking for the XTR hub nut, and he instantly knew what I wanted and retreated back to the workshop to grab the part. I asked to use the bathroom, and as I pushed open the door, he asked me how many hub nuts I wanted.

I asked him how much they cost, expecting to maybe hear $1.50 since I could kind of tell that this shop wasn't a high-traffic/high-sales sort of place and I'd pay a premium. (Trek said that they should be about $0.80-$0.99 each). Instead the guy tells me that they are $5.00 each. What the fuck!?! $5.00??? I forgot all about needing to pee, certain that he was quoting the price for some other part. But he held up the bag and said, no, they were $5.00 each (he had two left), and that the reason the price was so high is because 'my buddy only bought one spoke from him and he had to order $100 in parts.'

Not having this part really screws with my riding abilities for the weekend. However, based on principal alone, there was no way I was going to give this guy $5.00 for a part that should cost less than $1.00. His attitude and blaming my friend for his lack of profit was unacceptable.

I won't be going back to that place.

Fixing A Wheel

How hard can it be to fix a broken spoke. I've done it at least a dozen times. In fact, I've built wheels from scratch. I've got a professional grade truing stand. I've got a wheel dishing tool. I've got a spoke tensionometer. I've got every spoke wrench size. So, like I said, how hard could it be?

Well, it seems that if you've got XTR wheels, it can be quite difficult. Shimano decided that they would put a tiny little part called a Hub Nut. It's a tiny little part, about a half inch long that fits into a hole in the hub and is threaded on the inside. The hub side of the spoke screws into the Hub Nut and then because it's slightly flanged, causes the spoke to stay snug in the hub.

But it seems like none of the shops in San Diego has ever had to replace an XTR M975 spoke. I find it hard to believe that no one in the past year has broken a spoke, but that may be the case. One bike shop touted the strength and stiffness of the wheel and that he's never heard of a spoke breaking without some sort of impact. So, he has heard of a spoke breaking, but still, the shop he worked for didn't have the part available.

Dana had the same thing happen on one of our Nobel Canyon rides a few months ago, and he called the bike shop where he had his repaired (North of the Border) to see if they still had any of the hub nuts available. They said that they did. I'm hoping that it is in deed the same part. I've asked a friend to go to lunch today and will see if she can give me a lift over to the shop to buy the part. In the mean time, I've also ordered a pack of 10 from the Trek store (I suppose I could have ordered it from somewhere closer to me, but they were very helpful on the phone--much moreso than any of the other shops I called.

I certainly hope that I can get this silly wheel fixed by Friday night because I want to ride this weekend.